Frequently Asked Questions
Everything you need to know about your ONE® order.
How is my order packaged for shipping?
We prioritize your privacy. All orders are shipped in plain, discreet packaging with no mention of the contents or the brand name on the outside of the box.
What is the return policy for ONE® products?
Due to the intimate nature of our products and health safety regulations, we cannot accept returns on condoms or lubricants once the original seal has been broken.
Are ONE® condoms tested for quality and safety?
Yes, every single ONE® condom is triple-tested for safety and reliability. They meet or exceed all international safety standards, including FDA and ISO requirements.
How can I track my shipment?
Once your order is processed, you will receive a confirmation email containing a tracking link. Please allow 24-48 hours for the tracking information to update.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we ship to a select number of countries. Please enter your address at checkout to see if delivery is available in your region and to view applicable shipping rates.