Returns & Exchanges

Due to the intimate nature of our products and strict health and safety regulations, ONE® Condoms generally does not accept returns of opened or used merchandise. If you received an incorrect or damaged item, please contact our support team within 14 days of delivery for a replacement or store credit.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and photos of any damage to initiate a review of your request.

• 2.
  Verification Process

  Our team will review your claim to ensure it meets our safety and hygiene standards for returns or exchanges.

• 3.
  Ship Your Item

  If approved, pack the unopened items securely and use the provided prepaid shipping label to return the package to our warehouse.

• 4.
  Receive Refund

  Once your return is received and inspected, we will process your refund or dispatch your replacement within 5 to 7 business days.